Frame — Limited Lifetime (25 Years)
The vinyl sash and frame are warranted against cracking, peeling, flaking, or blistering. Exterior painted finishes are limited to 10 years, no exceptions.
Limited Lifetime Warranty
A Warranty That's First Class
We don't just sell windows and doors—we provide lasting peace of mind. Our Limited Lifetime Warranty reflects our commitment to quality, durability, and customer satisfaction.
At First Class Windows & Doors Inc., we stand behind the quality and craftsmanship of every product we manufacture. We invite you to explore the details of our warranty to see what’s covered—including materials, hardware, and performance. If you have questions after reviewing it, our team is always here to help.
Covered
What Our Warranty Covers
Glass — Limited Lifetime (25 Years)
Insulated glass is covered against moisture build-up between panes. Replacement may include new glass or a full panel, at First Class’s discretion.
Glass Breakage — Limited Lifetime (25 Years)
Covers accidental glass breakage, excluding tempered or specialty glass and Galaxy or Imperial series products.
Screens — Limited (1 Year)
Screens are warranted for material defects for one year. Replacement screens are available for pick-up at the nearest First Class dealer or manufacturing facility.
Labor — Limited Lifetime (25 Years)
First Class will repair or replace defective parts or components at no charge for as long as you own and occupy the home, within official service areas.
Service Areas
Warranty service is available within a 75-mile radius of the Garden Grove, CA manufacturing facility. Contact your sales representative with questions.
Returns
All returned parts or products require a written Returned Material Authorization (RMA) or Service Case Number—no exceptions.
Repairs / Replacement
Defective parts are repaired or replaced at First Class’s discretion. Full product replacement or refunds may be offered if no viable solution exists (color matching not guaranteed).
Condensation, Mold & Mildew
Condensation is caused by excessive household moisture and is not covered. Proper humidity levels can prevent mold and mildew. First Class is not liable for damages from condensation, mold, or mildew.
Not Covered
Exclusions
Please ensure proper care and usage to maximize the longevity and performance of your product. The following are not covered under warranty:
- Incidental or consequential damages.
- Improper installation, use, or maintenance of the product.
- Workmanship by installers not affiliated with First Class.
- Costs for scaffolding, lifts, or similar equipment.
- Painted finishes on vinyl installed in desert areas.
- Corrosion of hardware or painted surfaces in coastal regions.
- Use of non-factory parts or accessories with the product.
- Chemical damage or yellowing caused by harsh cleaning agents.
- Minor imperfections such as small scratches, marks, or slight glass curvature.
- Water infiltration not caused by manufacturing or material defects.
- Normal wear and tear, including natural fading or weathering of exterior finishes.
- Damage from abuse, mishandling, vandalism, tampering, accidents, natural disasters, house settling, pests, or negligence.
- Incorrect product sizing due to customer-provided measurements.
- Use of residential products in commercial applications or vice versa.
- Failure to comply with applicable building code requirements in the customer’s jurisdiction.
Questions about your coverage?
Contact Our Team